1win Rules and Regulations in India

By accessing and using the 1win platform, users enter into a binding legal agreement with the operator. These general terms define the rights, obligations, and responsibilities of all parties involved in the use of betting and gaming services.

User Agreement and Eligibility

To access the services available on the platform, users must meet the following eligibility requirements:

• Users must be at least 18 years of age at the time of registration;
• Users must provide accurate, complete, and verifiable personal information during the registration process;
• Only one account per individual is permitted; duplicate accounts may be subject to suspension;
• Users must not be located in a jurisdiction where access to online betting services is prohibited under applicable local law;
• Persons listed on self-exclusion registries or identified as problem gamblers are not eligible to hold an active account.

Platform Use and Conduct

Users agree to engage with the platform solely for lawful and personal purposes. The following conduct is strictly prohibited:

• Attempting to manipulate odds, exploit system errors, or interfere with the integrity of any event outcome;
• Using automated tools, bots, or scripts to interact with the platform;
• Sharing account credentials with third parties or allowing others to place bets on your behalf;
• Engaging in any activity that constitutes fraud, collusion, or abuse of promotional offers.

Modifications to Terms

The operator reserves the right to amend, update, or replace any part of these terms and conditions at any time. Users will be notified of material changes through on-site announcements or direct communication. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

Intellectual Property and Content Protection

All content available on the platform, including but not limited to software, graphics, data feeds, trademarks, and text, remains the exclusive intellectual property of the operator or its licensed partners. Reproduction, redistribution, or commercial use of any platform content without prior written authorisation is strictly prohibited.

Limitation of Liability

The operator does not accept liability for losses arising from:

• Technical disruptions, including server outages or connectivity failures beyond the operator’s reasonable control;
• User error in placing bets or entering account information;
• Third-party service failures affecting payment processing or data transmission;
• Losses incurred as a result of a user’s failure to comply with these terms.

All betting activity conducted on the platform is governed by these general rules. Users are required to review these conditions before placing any bet. The acceptance of a bet by the platform constitutes acknowledgement that both parties agree to the terms applicable to that wager.

Eligibility to Place Bets

To place a bet on the platform, users must:

• Have a fully registered and verified account in good standing;
• Have sufficient funds available in their account balance at the time of placing the bet;
• Be of legal gambling age as defined under applicable regulations;
• Not be subject to any account restrictions or suspension at the time of placing the wager.

Bet Acceptance Policy

The platform reserves the right to accept or decline any bet at its discretion. Bets are considered accepted only when confirmed by the system and assigned a unique bet identifier. In the case of technical errors or odds discrepancies at the time of placement, the operator retains the right to void the bet and return the stake to the user’s account.

Betting Limits

Betting limits on the platform are as follows:

• Minimum bet amount per selection is subject to the applicable market and event type;
• Maximum bet limits vary depending on the sport, event, and odds at the time of placement;
• The platform may apply individual account limits based on betting history or risk assessment;
• Limits applicable to accumulator bets, live events, and special markets may differ from standard limits and are displayed at the point of bet placement.

Calculation of Wins and Losses

Winnings are calculated by multiplying the confirmed stake by the accepted odds at the time the bet was placed. For accumulator bets, all selections must be correct for the bet to be settled as a win. In the event of a cancellation or void selection within an accumulator, the odds for that selection are reduced to 1.00 and the remaining selections determine the outcome.

Betting Restrictions

The operator may impose restrictions on certain users or markets under the following circumstances:

• Suspected abuse of promotional offers or bonus terms;
• Unusual betting patterns that indicate potential manipulation of an event outcome;
• Compliance obligations arising from regulatory or legal requirements;
• Accounts under active investigation for fraud or identity verification issues.

Cancellation and Void Bets

A bet may be cancelled or voided under the following conditions:

• The relevant event is abandoned, postponed, or cancelled and not rescheduled within the timeframe specified in the applicable sport rules;
• An error in odds or market data is identified prior to event settlement;
• The bet was placed after the event had already commenced, and in-play betting was not available for that market;
• A force majeure event prevents the conclusion of the event.

In all void or cancelled bet cases, the original stake is returned in full to the user’s account balance.

All financial transactions on the platform, including deposits and withdrawals, are subject to the rules outlined in this section. Users are advised to read these terms carefully before initiating any transaction.

Deposits

To fund an account on the platform, users may choose from the available deposit methods. The following conditions apply to all deposit transactions:

• Deposits must be made using payment methods registered in the user's own name;
• Third-party deposits are not permitted under any circumstances;
• Minimum and maximum deposit limits vary by payment method and are displayed at the point of transaction;
• Deposits are generally credited to the account balance promptly upon confirmation from the payment provider;
• The platform does not charge fees on standard deposits; however, payment providers may apply their own charges.

Available Deposit Methods

Users in India may access a range of deposit methods, which may include:

• UPI (Unified Payments Interface);
• Net banking;
• Cryptocurrency transfers;
• E-wallets and prepaid card options where available.

Available methods are subject to change and are displayed within the cashier section of the platform at the time of use.

Withdrawals

Withdrawal requests are subject to the following conditions:

• Users must complete the identity verification process before any withdrawal can be processed;
• The withdrawal method must correspond to the deposit method used, where technically feasible;
• Minimum and maximum withdrawal limits are specified within the cashier section and vary by method;
• Withdrawal processing times vary depending on the selected method and may range from a few hours to several business days;
• The platform reserves the right to request additional documentation before approving a withdrawal request.

Transaction Timeframes

Processing timeframes for transactions are as follows:

• Deposits: credited to the account balance upon confirmation from the payment provider, typically within minutes;
• Withdrawals: processing begins after identity verification and internal review are completed; timeframes vary by method and may take up to 5 business days depending on the selected payment channel.

KYC and Identity Verification

As part of its compliance obligations, the platform requires users to complete identity verification before processing withdrawals or upon reaching specified transaction thresholds. Documents required may include:

• A government-issued photo identification document (e.g., Aadhaar card, passport, or voter ID);
• Proof of residential address (e.g., utility bill or bank statement dated within the last 3 months);
• Proof of payment method ownership where required.

Failure to provide required documentation may result in delays or suspension of withdrawal requests.

Transaction Restrictions and Cancellations

The platform may restrict or cancel transactions under the following circumstances:

• Suspected fraudulent activity or identity misrepresentation;
• Non-compliance with KYC or AML requirements;
• Account irregularities identified during routine monitoring;
• Incomplete or inaccurate account information.

Deposit transactions that have already been credited cannot be reversed. Withdrawal requests that have not yet been processed may be cancelled by the user through the account settings prior to final approval.

The platform is committed to promoting a safe and controlled betting environment. Users are encouraged to approach all betting and gaming activity as a form of entertainment and to remain aware of the potential risks associated with gambling.

Responsible Gambling Principles

Users are advised to:

• Set personal limits on time and money spent on the platform before beginning any session;
• Treat betting as a leisure activity and not as a source of income;
• Avoid placing bets under the influence of substances or when in a state of emotional distress;
• Regularly review their betting history and spending patterns.

Available Control Tools

The platform provides users with a set of tools to manage their gambling activity:

• Deposit Limits: Users may set daily, weekly, or monthly deposit caps to control their spending;
• Betting Limits: Restrictions on the total amount wagered within a defined period can be applied upon request;
• Session Time Limits: Users can set a maximum duration for each active session on the platform;
• Self-Exclusion: Users who wish to take a break from gambling may request temporary or permanent self-exclusion from the platform. Requests are processed through the account settings or by contacting customer support;
• Reality Check Reminders: Periodic notifications can be activated to inform users of the time elapsed during a session.

Self-Assessment

Users concerned about their gambling behaviour are encouraged to complete a self-assessment questionnaire available through the responsible gambling section of the platform. This tool helps identify patterns that may indicate problematic gambling behaviour.

Support Resources

Users seeking assistance with gambling-related concerns may contact the following organisations:

• iCall (India): A psychosocial helpline operated by TISS (Tata Institute of Social Sciences), providing counselling services for behavioural concerns;
• Vandrevala Foundation Helpline: +1860-2662-345, available 24 hours a day, 7 days a week;
• Gamblers Anonymous India: A peer support network for individuals affected by compulsive gambling.

Access to these resources does not require disclosure to the platform and is available to all users regardless of account status.

The platform operates in accordance with internationally recognised anti-money laundering (AML) standards and is committed to preventing the use of its services for money laundering, terrorism financing, or any other form of financial crime.

Legal Obligations

The platform adheres to AML obligations that require:

• Verification of user identity before the processing of financial transactions above specified thresholds;
• Ongoing monitoring of transactions to detect patterns consistent with money laundering or fraud;
• Reporting of suspicious activity to relevant authorities where required by applicable regulations;
• Maintenance of records related to user identity and transactions for the period required under applicable law.

Know Your Customer (KYC) Procedures

As part of the platform’s AML framework, all users are subject to KYC verification. This process includes:

• Collection of identity documents such as government-issued photo identification;
• Verification of residential address through supporting documentation;
• Enhanced due diligence procedures for high-value transactions or users identified as higher risk;
• Periodic review of account information to ensure data accuracy and compliance.

Transaction Monitoring

All transactions conducted on the platform are subject to automated and manual monitoring. Monitoring systems are designed to identify:

• Structuring activity, where transactions are split to avoid detection thresholds;
• Rapid cycling of funds between deposit and withdrawal without corresponding betting activity;
• Use of multiple payment methods that are inconsistent with a user’s stated profile;
• Transactions originating from or directed to high-risk jurisdictions.

Consequences of Policy Violations

Users found to be in breach of the platform’s AML policy may be subject to the following actions:

• Temporary or permanent suspension of the account;
• Freezing of account funds pending investigation or regulatory review;
• Full account closure with forfeiture of any funds associated with suspicious transactions;
• Disclosure of relevant information to law enforcement or regulatory authorities as required by applicable law.

The platform will not be held liable for losses incurred by users as a result of account actions taken in compliance with AML obligations.

The platform takes the protection of personal data seriously and processes all user information in accordance with applicable data protection principles. This section outlines what data is collected, how it is used, and the rights available to users regarding their personal information.

Data Collected

During the course of registration and platform use, the following categories of personal data may be collected:

• Full name and date of birth;
• Contact information, including email address and phone number;
• Residential address and country of location;
• Government-issued identification documents submitted for KYC purposes;
• Payment information, including deposit and withdrawal method details;
• Device and browser information, including IP address and session data;
• Betting history, account activity logs, and communication records.

How Data Is Used

Personal data collected by the platform is used for the following purposes:

• Account creation, verification, and ongoing management;
• Processing of financial transactions and compliance with KYC/AML obligations;
• Delivery of platform services, including bet placement and account notifications;
• Fraud detection, security monitoring, and prevention of prohibited activity;
• Legal and regulatory compliance, including record-keeping obligations;
• Communication of service updates, account changes, or legal notices.

Personal data is not sold to third parties for commercial or marketing purposes.

Data Sharing

User data may be shared with the following categories of third parties:

• Payment service providers required to process financial transactions;
• Identity verification and fraud prevention service providers;
• Regulatory authorities or law enforcement bodies, where required by law;
• Technical infrastructure providers supporting platform operations under strict confidentiality obligations.

User Rights

Users have the following rights in relation to their personal data:

• Access: Users may request a copy of the personal data held about them;
• Correction: Users may request the correction of inaccurate or incomplete data;
• Deletion: Users may request the deletion of their personal data, subject to legal retention requirements;
• Restriction: Users may request a restriction on the processing of their data in specified circumstances;
• Objection: Users may object to the processing of their data where it is based on legitimate interests.

Requests relating to personal data rights may be submitted through the platform's customer support channels. The platform will respond within the timeframe required under applicable data protection law.

Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, or as required under applicable legal and regulatory obligations. Following account closure, certain data may be retained for a defined period to comply with anti-money laundering record-keeping requirements.

The platform employs a comprehensive set of technical and organisational measures to protect user accounts, personal data, and financial transactions from unauthorised access, misuse, or loss.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard Transport Layer Security (TLS) encryption protocols. This includes:

• Encryption of all login credentials and account information during transmission;
• Secure processing of all payment and financial data through encrypted channels;
• Protection of stored personal and account data using encryption at rest where applicable.

Account Security Measures

Users are supported in maintaining the security of their accounts through the following mechanisms:

• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA on their accounts, which requires a secondary verification step at login in addition to the standard password;
• Login Alerts: Notifications are sent to the registered contact details when a new login is detected from an unrecognised device or location;
• Password Requirements: Account passwords must meet minimum complexity standards to reduce the risk of unauthorised access;
• Session Timeouts: Active sessions are automatically terminated after a defined period of inactivity.

Continuous Monitoring

The platform maintains ongoing security monitoring protocols, which include:

• Automated detection of unusual account activity or login attempts;
• Monitoring of transaction patterns for indicators of fraud or account compromise;
• Regular security audits and vulnerability assessments conducted by internal and external specialists;
• Incident response procedures to address any identified breach or security event promptly.

User Responsibilities

Users are responsible for maintaining the security of their own account credentials. The following practices are strongly advised:

• Do not share login details, passwords, or 2FA codes with any third party;
• Use a unique, complex password that is not reused across other services;
• Log out of the platform after each session, particularly on shared or public devices;
• Contact customer support immediately upon suspecting any unauthorised access to an account.

The platform will not be liable for losses arising from a user’s failure to maintain the security of their account credentials.