1win Privacy Policy

Personal data refers to any information that identifies or can be used to identify a specific individual. 1win collects this data to provide account services, verify identity, process transactions, and fulfil legal obligations.

Categories of Personal Data Collected

The following types of personal information may be collected during registration and continued use of the platform:

• Full name and date of birth;
• Email address and phone number;
• Residential address and nationality;
• Payment details, including bank account or card information;
• Device information, IP address, and browser data;
• Transaction history and account activity records.

How Personal Data Is Protected

1win applies a combination of technical and organisational measures to safeguard user data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data during transmission and storage;
• Access controls that restrict data availability to authorised personnel only;
• Regular security audits and system monitoring;
• Secure server infrastructure managed in accordance with industry standards.

User Rights

Users retain the following rights with respect to their personal data:

• The right to access information held about them;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to applicable legal requirements;
• The right to withdraw consent for data processing where consent is the legal basis.

Compliance with Indian Law

The collection and processing of personal data by 1win is conducted in a manner consistent with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable to online platforms operating in India.

Personal data collected by 1win is used for clearly defined and lawful purposes. The processing of user information is transparent, proportionate, and limited to what is necessary for the stated objectives.

Purposes of Data Processing

Collected personal information is used for the following purposes:

• Account creation, verification, and ongoing management;
• Processing deposits, withdrawals, and other financial transactions;
• Delivering customer support and resolving account-related queries;
• Improving the functionality, design, and performance of the platform;
• Sending service-related communications, including notifications and updates;
• Conducting analytics to better understand user behaviour and platform usage;
• Fulfilling legal and regulatory obligations, including identity verification and fraud prevention;
• Communicating relevant promotional offers where the user has provided consent to receive such communications.

Lawful Basis for Processing

All personal data is processed on at least one of the following lawful grounds:

• Explicit consent provided by the user at the point of data collection;
• Contractual necessity, where processing is required to deliver the service;
• Legal obligation, where applicable law requires the retention or disclosure of data;
• Legitimate interests, where processing is necessary and does not override user rights.

No personal data is sold, rented, or otherwise transferred to third parties for their own commercial purposes without the user's prior consent.

Users of the 1win platform have the right to access the personal data held about them and to request amendments or deletion where appropriate.

Accessing Personal Data

Users may request a copy of their personal data by contacting the 1win support team through the official communication channels available on the platform. Requests will be processed within a reasonable timeframe, subject to identity verification.

Correcting Personal Data

If a user identifies inaccurate or outdated information in their account, they may:

• Update certain details directly through the account settings panel;
• Submit a formal correction request to the support team for information that cannot be changed independently.

Deleting Personal Data

Users may request the deletion of their personal data at any time. Such requests will be honoured subject to the following conditions:

• The data is no longer required for the purpose for which it was collected;
• No legal or regulatory obligation requires its continued retention;
• The deletion does not conflict with ongoing investigations or dispute resolution procedures.

Consent to Security and Payment Processing

By using the 1win platform, users consent to security checks carried out as part of the identity verification and fraud prevention process. Users also consent to the processing of payment data by authorised third-party payment providers, who handle transactions on behalf of the platform in accordance with their own data protection obligations.

The 1win platform is intended exclusively for individuals aged 18 years and above. Access to the platform by minors is strictly prohibited.

Age Verification Limitations

While 1win implements registration controls and verification procedures, the platform cannot independently confirm the age of every user without the submission of valid identity documents. Users are required to declare their age accurately during the registration process.

Data Collected from Minors

If a parent or legal guardian becomes aware that a minor has registered an account or submitted personal data on the platform, they are encouraged to contact the 1win support team without delay. Upon verification of the claim, all personal data associated with the minor’s account will be deleted from the platform’s records in accordance with the applicable data protection obligations.

No personal data belonging to individuals under the age of 18 is knowingly collected, stored, or processed by 1win.

Personal data collected by 1win may be transferred to, stored in, or processed in countries other than India, where 1win’s partners, service providers, or operational infrastructure are located.

Basis for International Transfers

By accessing and using the 1win platform, users provide their informed consent to the transfer of their personal data to jurisdictions outside India. Such transfers are carried out for the purposes outlined in this policy, including payment processing, identity verification, and technical service delivery.

Confidentiality Assurance

All third-party partners and service providers that receive or process personal data on behalf of 1win are contractually required to maintain appropriate confidentiality and data security standards. These obligations are consistent with the protections described in this policy. Data transfers are conducted only with entities that have demonstrated adequate safeguards for the protection of personal information.

This section constitutes a legal disclaimer that may modify the scope, application, or effect of certain provisions within this Privacy Policy.

Applicability

The terms of this disclaimer become binding at the moment a user formally accepts this Privacy Policy, whether through:

• Electronic acceptance during account registration;
• A digital or written signature on any related agreement;
• Accession to the terms through continued use of the platform.

Scope of Disclaimer

The disclaimer does not limit or override user rights provided under applicable Indian law. Its purpose is to clarify the boundaries of 1win’s obligations and to establish the conditions under which the policy’s provisions are enforceable. Users should read this document in its entirety before accepting its terms, as acceptance constitutes full acknowledgment of all provisions contained herein.

Cookies are small text files that are stored on a user’s device when they visit a website. These files allow the platform to recognise the device on subsequent visits and to retrieve previously stored information.

How 1win Uses Cookies

The 1win platform uses cookies for the following purposes:

• Collecting statistical data on platform usage and visitor volumes;
• Analysing user behaviour to identify patterns and improve service delivery;
• Personalising the browsing experience based on preferences and prior interactions;
• Supporting technical functionality and platform performance improvements.

Cookie Retention Period

Cookies placed by the 1win platform are retained on a user’s device for a period of up to one year from the date of placement, unless removed earlier by the user through their browser settings.

Managing Cookies

Users may configure their browser settings to refuse cookies or to delete them at any time. Restricting cookies may affect the functionality of certain features on the platform. Instructions for managing cookies are available through the documentation provided by individual browser developers.

By accessing or using the 1win platform in any capacity, users are deemed to have read, understood, and accepted the terms of this Privacy Policy in full.

Current Version Prevails

This document represents the most current and authoritative version of the 1win Privacy Policy. In the event of any inconsistency between this version and any prior version of the document, the current version shall take precedence.

Policy Updates

1win reserves the right to update or amend this Privacy Policy at any time. Users are advised to review this document periodically to remain informed of any changes. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.

Personal data held by 1win may be disclosed to third parties under specific and limited circumstances.

Circumstances for Third-Party Disclosure

User data may be shared with third parties in the following situations:

• Compliance with a legal obligation, court order, or regulatory requirement;
• Resolution of disputes, including chargebacks, fraud investigations, or legal proceedings;
• Fulfilment of contractual obligations with service providers who assist in delivering the platform’s functionality.

Identification of Third Parties

Where third-party recipients of personal data are listed on the platform, users are advised to review those listings for further information. In cases where a specific third party is not publicly listed, 1win will inform the user of the purpose and scope of any such data transfer prior to or at the time of disclosure, to the extent permitted by applicable law.

Consent Through Data Submission

By submitting personal data to the 1win platform, users acknowledge and consent to the possibility of such data being shared with authorised third parties in accordance with the circumstances described above. This consent is a condition of accessing the platform’s services.

The 1win platform may contain links to third-party websites for informational or functional purposes. These external websites operate independently and are governed by their own privacy policies.

Disclaimer of Responsibility

1win is not responsible for the data collection, storage, or processing practices of any third-party website linked from the platform. The inclusion of a link does not constitute an endorsement of the external site or its privacy practices.

User Advisory

Users are advised to exercise caution when navigating to external websites from the 1win platform. Prior to submitting any personal information on a third-party site, users should review the applicable privacy policy of that website to understand how their data will be handled. 1win has no control over, and accepts no liability for, the content or data practices of external online destinations.