Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and every bet placed involves real money that may not be recovered. For this reason, responsible gaming is not optional, it is essential.

The following principles help players on 1win maintain healthy betting behaviour:

• Set a budget before you play. Decide in advance how much you are willing to spend and treat that amount as an entertainment expense, not an investment;
• Play for entertainment, not profit. Gambling is a leisure activity. Do not rely on it as a source of income;
• Take regular breaks. Continuous play affects judgment. Stepping away at regular intervals keeps decisions grounded;
• Track your time and spending. Use the account tools available on the platform to monitor how long you play and how much you deposit;
• Never chase losses. Attempting to recover lost money by placing larger or more frequent bets is a key warning sign of harmful behaviour;
• Avoid gambling under emotional stress. Playing when upset, anxious, or under financial pressure increases the risk of poor decisions;
• Keep gambling separate from other financial obligations. Rent, bills, and essential expenses must always come first;
• Use deposit and session limits. The platform provides tools that allow you to cap your activity before a session begins;
• Do not borrow money to gamble. Betting with borrowed funds significantly increases financial risk;
• Know your limits and respect them. Each player’s threshold is different. Staying within your own boundaries is the foundation of safe play.

Gambling addiction is a recognised condition that can develop gradually and without obvious early signs. Being aware of the warning indicators allows for early intervention before the situation becomes serious.

The following signs may suggest that gambling has moved beyond healthy limits:

• Spending more money on gambling than originally intended, consistently;
• Feeling restless or irritable when attempting to reduce or stop betting;
• Returning to gambling repeatedly in an attempt to recover previous losses;
• Lying to family members, friends, or colleagues about gambling activity or the amount spent;
• Neglecting work, studies, family responsibilities, or personal health due to gambling;
• Borrowing or misusing money to fund gambling sessions;
• Experiencing withdrawal from social activities or hobbies in favour of gambling;
• Gambling as a way to escape stress, anxiety, depression, or personal difficulties;
• Failed repeated attempts to cut back or stop gambling independently;
• Continuing to gamble despite being aware of the negative consequences on finances, relationships, or mental health.

If several of these indicators apply, it is advisable to seek support. Gambling addiction is a serious condition, and professional help is available.

Addressing a gambling problem requires a structured and honest approach. There are practical steps that can be taken to reduce dependence and regain control over gambling habits.

The following recommendations can help manage and prevent the development of betting addiction:

• Acknowledge the issue. Accepting that gambling has become a problem is the first and most important step toward recovery;
• Use self-exclusion tools. The platform allows players to temporarily or permanently restrict access to their account. This is a practical and immediate measure;
• Set strict deposit limits. Capping the amount that can be deposited within a set period reduces the financial risk of excessive play;
• Set session time limits. Limiting how long each gambling session lasts helps prevent extended and impulsive play;
• Talk to someone you trust. Sharing the issue with a family member, close friend, or mental health professional reduces isolation and builds accountability;
• Seek professional counselling. Therapists trained in behavioural addictions can provide targeted strategies for recovery;
• Avoid triggers. Identify situations, emotions, or environments that lead to impulsive gambling and take steps to avoid them;
• Replace gambling with other activities. Structured hobbies, physical exercise, and social engagement help redirect time and attention;
• Contact support organisations. Dedicated helplines and counselling services in India are equipped to support individuals with gambling-related issues;
• Do not attempt recovery alone if it is not working. If personal efforts are insufficient, reaching out for structured help from a professional is a responsible and effective choice.

Several organisations in India and internationally provide confidential support for individuals affected by gambling addiction. These services offer counselling, helplines, and recovery programmes at no cost.

The following resources are available for players seeking assistance:

• iCall (TISS) – A mental health helpline operated by the Tata Institute of Social Sciences, offering professional counselling services. Contact: +91-9152987821. Website: icallhelpline.org;
• Vandrevala Foundation Helpline – A 24/7 mental health support line available across India. Contact: 1860-2662-345 or 1800-2333-330. Website: vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neurosciences) – A government institution in Bengaluru providing psychiatric and addiction treatment. Website: nimhans.ac.in;
• Gamblers Anonymous India – A peer support fellowship for individuals dealing with compulsive gambling. Website: gamblersanonymous.org;
• Fortis Mental Health Helpline – Offers mental health support including addiction counselling. Contact: +91-8376804102;
• Sumaitri – A Delhi-based organisation offering emotional support and crisis intervention. Contact: 011-23389090. Website: sumaitri.net.

Players who are concerned about their gambling behaviour can contact the 1win support team at any time. The team is available to assist with account restrictions, self-exclusion requests, and guidance on responsible gaming tools.

The following contact options are available for players in India:

• Live Chat – Available directly on the 1win website and mobile app, 24 hours a day;
• Email – Players can submit detailed requests or concerns via the official support email: [email protected];
• Social Media – 1win maintains official accounts on major social platforms where players can reach out for assistance.